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Pay safely and securely with a range of convenient payment options:
• Payment online can be made using those methods supported by Shell. We offer global payment options such as Visa, MasterCard, American Express, Debit Card and more.
• We also accept PayPal, Western Union, and Bank Transfer.
• Cash payment methods such as Payment on Receipt (ERS) via our delegate courier in cairo only, soon other governorates are available.

Security:
• Your trust counts for us! We take all reasonable care, in so far as it is our power to do so, to keep the details of your order and payment secure. With us, you can be sure that your personal data and information will not be transmitted to third parties or organizations. This is part of our business philosophy and is one of the mandatory criteria for a Trusted Shops certification. This certification also gives you access to a “Satisfied or Refunded” guarantee at the end of the order process. "We are seeking to obtain it"
• The data transfer is done exclusively in SSL encryption and no information concerning your bank or your credit card will be stored.

Data Privacy:
For more information on how we protect your data, see our Payment Methods Policy page.

 

Notes:
★ There may be times when your preferred payment method cannot be used. Payment Method are subject to change at any time.
★ You can add, remove, change or edit your payment methods from your account's Shell Egypt.
★ However, if you use any a payment method, you accept and agree to the Terms and Conditions. Please read our payment methods policy carefully each time you agree to its terms when placing an Order.
★ For more information about payment methods available, Please contact Customer Support.
★ Sales on this web site are governed by Egyptian law and you agree to submit any dispute to the exclusive jurisdiction of the Egyptian courts. All orders are subject to these Term.

 

Easy Returns
• We are happy to accept returns for unwanted items, provided they are returned within 14 days of receipt, it should be unopened, unused and in perfect condition. Items must be returned in new or unused condition and contain all original materials included with the shipment.   
• If you feel your product has failed a Consumer Guarantee (as defined by Egypt Consumer Law) then don't worry you can easily return it to your local Shell Egypt storehouse. We'll even pay for the shipping if you live in an area where there is no storehouse. Our returns policy covers any purchased item (Conditions Apply).
• You can exchange for a different product up to the value of the original order, or return the items for a full refund. Please use our online Self Service website or Contact Us. 
• Once received the returned order, the refund payment will be processed within 7-14 working days.

★ Some exclusions apply, please visit our FAQs  for further details.

 

• Returns policy for home fitness equipment:
All Fitness equipment and sports equipment is not refundable once installed, if any mechanical defect on the equipment’s, the product shall be replaced or repaired free of charge.

• Please visit our return and exchange policy to learn more about returns. If you are unhappy with your products from Shell Egypt, you may be eligible for a return. 
Learn more about "Return and Exchange Polic".

The address we will ship the item is derived from buyer information. Buyer should make sure that the shipping address is infallible.

Blue Shell offers many fast and convenient shipping methods for items purchased online, including small-item shipping methods, large-item shipping methods and gift cards.

 

Delivery Charges:
Shell Egypt can deliver to anywhere within the Egypt. We is committed to working with the major express couriers and national and international postal services to guarantee the lowest shipping cost for each region within the Egypt and to achieve the best service in terms of delivery time, reliability and Customer service. The cost of shipping usually starts at only 20 EGP depending on the amount of the order. For details, Click Here.

Delivery Time:
• We offer a comprehensive nationwide delivery service; we aim to deliver all orders as quickly as possible.
• Sports goods – 3 to 7 business days on stocked items.
• Fitness equipment – 7 business days stock items, Non Stocked (Special Order) varies according to the production period or obtain it.
• Made To Order, due to their bespoke nature, Made-to-order items have an estimated delivery time of 8 weeks or more, are non-refundable and will be shipped independently of any other items ordered.
• All estimates are based on business days unless otherwise stated.
• 90% of our orders are fulfilled within 7 business days.
• Delivery times for rural areas may vary depending on routes and availability.
• The items on your order will be dispatched as soon as they become available.

 

Other Information:
* At present all products are not eligible for international shipment.
* There's so much for you to discover for our "Delivery Service". Please see our "Help Center".
* If you have any question, please do not hesitate to contact us. We will offer you satisfactory solution and we will reply you within 24.

 

Free Pick Up In Store
• Can’t wait for delivery or don’t want to pay additional delivery charges? It’s incredibly simple to pick up your online order in storehouse and get your hands on your product quickly and easily. Simply select the pickup in storehouse option and head to your nearest Shell Egypt storehouse to pick up your order.

How to pick up free at the store?
• During checkout online, select “Pickup” and select your preferred storehouse.
• After your order is placed, you will receive an “order confirmation email” with your “order confirmation number”.
• Once the store has confirmed your order and reserved the stock, you will receive an email “Ready for collection”. (Usually within 24 hours for in stock items)
• Bring your "order confirmation number" to the storehouse you selected for pick up, along with ID card and the credit card you used to make the order.
• If you want to pay cash payment at our storehouse, please speak to one of our staff and your order should be processed in minutes.

 

Other delivery information:
• Blue Shell will contact you by email and phone to make an appointment (please leave an easily accessible phone number).
• You can choose between 2 delivery times.
• Friday and Saturday delivery and desired date only for an extra charge.
• Delivery takes place from 10 a.m. to 5 p.m., after that only at an additional cost.
• The items will be brought to you by our employees behind the first locked door.
• Please allow additional days for your delivery to take place when there are in borders of Egypt cities and respective Country Holidays. 
• Please also allow additional days in during our sale promotions i.e.  Black Friday Festival, Summer Promotions etc.